Wednesday, October 3rd

 

Time

Topic

Presenter(s)

8:00-8:30

Breakfast

 

 

 

 

8:30-8:45

Introduction

Hud Croasdale, The Quilt

Workshop Committee

 

 

 

8:45-9:15

Overview - How to Build a NOC

·    Factors that determine appropriate NOC models, e.g. staffed vs. on-call, division of service support

·    Financial Considerations

Steve Peck, IU

Kevin Schmidtke, UW – Madison

Linda Hornung, PNWGP

 

 

 

9:15-11:00

NOC Case Studies

 

9:15-9:45

·    Indiana University/Global NOC

Steve Peck, Indiana University

9:45-10:15

·    WiscNet

Kevin Schmidtke, University of WI

10:15-10:30

Break

 

10:30-11:00

·    PNWGP

Linda Hornung, University of Washington

 

 

 

11:00-1:45

Additional Requirements for NOC to Support Layers 1 and Layers 2

 

11:00-11:45

·    CENIC’s Lessons Learned

Cindy Abercrombie, CENIC

11:45-12:30

·     Best Practices in Layer 1 Network Management Architecture

Steve Pelosi, VP of Network Operations Planning
Fujitsu Network Communications

 

·     Layer 1 Multi-Vendor NOC/NMS Tools

Michael J. Wietecha, Director of Technical Services
Fujitsu Network Communications

 

 

 

12:30-1:30

LUNCH

 

1:30-2:00

·    NOC Tool Survey Results

Jen Leasure, The Quilt

 

 

 

 

Recruiting and Retaining Qualified Staff

 

2:00-2:30

·    Career Pathing Model – OSCNet

Paul Schopis

2:30-3:15

·    Key Elements for Staff Retention -Survey Results

 

 

 

 

3:15-3:30

Break

 

 

 

 

3:30-5:00

NOC Training Programs

Panel Presentation:

Kika Barr, WiscNet

Linda Hornung, PNWGP

Cindy Abercrombie, CENIC

Kevin Schmidtke, WiscNet

Steve Peck, Global NOC

 

 

 

5:00-5:15

Wrap-Up

 

 

 

 

6:00 – 9:00

Dinner

Stubbs BBQ

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thursday, October 4th

 

Time

Topic

Presenter(s)

8:00–8:30

Continental Breakfast

 

 

 

 

8:30-9:45

Issues and Opportunities for a Multi-RON or Multi-State NOC Collaboration

·     Where can the R&E community benefit by combined training efforts?

·     After hours NOC

·     Emergency staff for business continuity

·     Cost sharing

 

George Loftus, Facilitator

 

 

 

9:45-10:00

Break

 

 

 

 

10:00-11:00

What Are You Doing On…

1)      Non-NOC issues and
how do folks deal with them?

2)      Staffing for appropriate follow-up on incidents

 

Hud Croasdale, Facilitator

 

 

 

11:00-11:30

Groups of Interest Breakout Sessions

·    NOC Tools

·    Engineering

·    Customer Service

·    Building a NOC

Individual Breakout Groups

 

 

 

11:30-12:00

Interest Groups Report Out and Workshop Wrap-Up

 

Individual Breakout Groups

 

 

 

12:00-12:30

Lunch